AltaContact provides charities with lower costs for managing and processing donations.    

Our online secure payment solution enables you to accept and manage direct debit, credit and debit card payments easily, quickly and cost effectively.

What are the key benefits? 

• Donations can be entered directly from anywhere there is internet access, for example, Supporter Services, Telemarketing Fundraisers, Fulfillment houses or even Supporters themselves via an organisation's website.

• Validate donations (ensuring the postcode, account and card number details are correct) within 90 seconds.

• Let's you set up and manage regular gifts and donations paying money directly into your bank account in 3 working days.

• Setup from as little as £350. Low cost per mandate, from as little as 41p.  

Contact Us today

Please contact us to discuss your needs and for an estimate.  Why not arrange a convenient time for us to call you by clicking here?

Alternatively download our Direct Debit presentation 222.75 Kb. (opens in a new window)  

How it works - An Example

A Committed Giving programme was already in place with mainly long term standing orders. The charity had a limited number of Direct Debit donations which were mainly handled externally via fundraising companies. The charity found that they were getting fewer large donations made from individuals and that younger donors were not replacing them.

There was a need to move to Direct Debit processing online but:

• Large fundraising and accountancy legacy systems meant probability of expensive bespoke system
• Didn't want to outsource on grounds of expense and supporter services
• Looking after the DD processes internally would mean increased staff numbers

We worked with the charity to define their requirement:

• Donations had to be input securely from a variety of locations - in-house, by suppliers and specifically by donors - and all at the same time
• The data entered had to be of high quality first time around and could be added simply and immediately into a charity's fundraising and/or accounts systems
• Additional information concerning each donor's interests should also be collected
• The ability to edit and update donor records had to be present
• Each donation needed to be verified and authorised with minimal charity personnel involvement
• The system needed to manage the ongoing payments directly into the charity's bank accounts with the minimum of wasted time
• Give them full control of their committed giving programme and cheaply

More key benefits of using the Direct Debit System:

• Donations from all sources reach the client immediately - entering the BACs cycle the following morning
• Fulfilment is handled quickly and efficiently knowing all data is correct
• With all data being added in ‘in real time', Client can compare agencies/media against each other and change campaign direction if and when needed
• By capturing data and by handling their own DDs, client has been able to re-negotiate their F2F and Telephone recruitment costs
• Speed of taking donation keeps outbound call costs to a minimum
• All data can be downloaded as and when required into other charity databases
• Costs are kept low with only minimal internal staff involvement

Call today on 01234 360 001 or contact us .